SELECT NAME OF DIVISION/OFFICE CONTACTED: (1=Not Satisfied, 2=Satisfied, 3=Very Satisfied)
   
  1 2 3 N/A
1. In accessing the Web site, you found it easy to navigate
         
2. The information and forms located on the Web site were helpful and easily obtained.
         
3. You were able to make telephone contact with the appropriate staff during business hours with minimal delays.
         
4. Your telephone messages left for staff were responded to within 24-hours.
         
5. Staff was courteous when contacted by telephone. You felt that they were helpful.
         
6. Your E-mails were responded to within 24-hours.
         
7. You received direct answers by telephone or E-mail to your Questions and/or the specific information you were seeking.
         
8. Rate your overall satisfaction with the service you received.
         

HOW CAN WE IMPROVE OUR SERVICES?

         

WHO WAS PARTICULARLY HELPFUL TO YOU?

         

ARE YOU A LICENSEE OR AN APPLICANT?
IF NEITHER, PLEASE INDICATE THE NATURE OF YOUR CONTACT.

 
         

IF YOU WOULD LIKE A RESPONSE, PLEASE LEAVE YOUR CONTACT INFORMATION.

name:

address:
phone:
e-mail address: